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Frequently asked questions

We know how exciting it is to wait for your new pieces ✨ That’s why every order is carefully prepared and shipped within 1–3 business days.

📦 Shipping to FR, BE & NL – your favorite destinations covered

🚚 Free Shipping – no hidden costs

⏱ Delivery Time – usually 7–12 business days, depending on your location

🔍 Tracking – you’ll receive a tracking number as soon as your package is on its way

💕 Safe & Secure – every order is packed with care to arrive in perfect condition

⚠️ Please note: Due to very high demand, there might be slight delays. We truly appreciate your patience and understanding.

For any questions about your order or delivery, our customer support team is here for you: support@isaloramaison.com 🌸

RETURNS ✨

Before returning an item, please contact us first via email at support@isaloramaison.com.

Please note: we currently do not offer money refunds. Instead, we’ll provide you with store credit (a discount code) equal to the value of your order 💌.

You can request a return within 14 days of receiving your order. After this period, we unfortunately cannot accept returns.

Items must be unworn, in original condition, and with all tags still attached. If our care team feels these conditions are not met, they may refuse the return and the item will be sent back to you.

Please note: Gift cards cannot be returned.

EXCHANGES 🌸

We do not offer direct exchanges at the moment.

If you’d like a different size or color, please place a new order once your return has been processed.

RECEIVED THE WRONG ITEM?

If you accidentally received the wrong product, email us at support@isaloramaison.com and we’ll fix it right away ✨.

LATE OR MISSING STORE CREDIT

If you haven’t received your store credit yet, please check your spam/junk folder first 📧.

Still can’t find it? Simply reach out to us at support@isaloramaison.com and we’ll make sure it’s sorted.

At the moment, Isalora Maison only ships to France, Belgium, and the Netherlands.

We hope to expand our shipping destinations soon, so stay tuned for updates ✨.

Filtres

Aucun produit trouvé.

IT’S THE DETAILS…

COMPLETE THE SET

Frequently asked questions

RETURNS ✨

EXCHANGES 🌸

RECEIVED THE WRONG ITEM?

LATE OR MISSING STORE CREDIT

Country/Region

Langue

Country/Region

Langue

Filtres

Aucun produit trouvé.

IT’S THE DETAILS…

COMPLETE THE SET

Frequently asked questions

RETURNS ✨

EXCHANGES 🌸

RECEIVED THE WRONG ITEM?

LATE OR MISSING STORE CREDIT